Refund Policy

Scope of this policy

This page explains how refunds are handled for anything purchased through this site or through a page reached from it. If you bought through a third-party retailer or platform, that seller's own refund policy governs the purchase and you should contact them first.

The seller of record for any given transaction is shown on the receipt you receive by email.

Requesting a refund

To request a refund, write to the address on the contact page from the email address used for the order, and include the order reference from your receipt. That reference is what lets us find the transaction.

Requests are reviewed in the order received. We aim to acknowledge every request within a few business days.

Refund window

Refund requests are accepted within the window stated on the purchase page at the time of the order. Where no window was stated, we apply the statutory period that applies in your jurisdiction.

Where a physical item was shipped, we may ask you to return it, or to confirm it has been disposed of, before the refund is issued.

How refunds are issued

Approved refunds are returned to the original payment method. We cannot refund to a different card or account, because doing so is a common vector for payment fraud.

Once issued, the funds normally appear within one to two billing cycles, depending on your bank or card issuer. That timing is controlled by them, not by us.

Partial refunds

Where only part of an order is returned or cancelled, the refund is calculated on the returned portion. Shipping charges are refunded where the return results from our error.

Cancellations

A subscription or recurring arrangement can be cancelled at any time before the next renewal date. Cancelling stops future charges; it does not by itself refund a charge already taken, which is handled under the refund window above.

Problems with an order

If an item arrived damaged, incomplete, or not as described, tell us within a reasonable time of delivery and include photographs where relevant. We would rather resolve the problem than argue about the window.

Chargebacks

If you open a dispute with your bank before contacting us, we may not be able to process a refund directly while the dispute is open. Contacting us first is almost always faster.